Technical Support

Manage your IT infrastructure

Tech Support

Solutions That Work

When it comes to technical support, we are your reliable partner in solving any technology-related challenges. Our expert technicians are available 24/7 to provide prompt and efficient assistance, ensuring minimal downtime and maximum productivity for your business.

With extensive knowledge across various platforms and systems, we offer personalized solutions tailored to your specific needs, whether it’s troubleshooting hardware or software issues, network optimization, data recovery, or cybersecurity.

Trust us to be your dedicated technical support team, empowering you to focus on what you do best while we handle the intricacies of your technology infrastructure.

When faced with technical issues in your organization, web are the go-to to help users troubleshoot issues, resolve technical problems, and provide guidance on using various technologies effectively.

We offer support by phone, email, live chat, or remote desktop sharing. Our solutions to technical issues faced by the user are timely and effective, ensuring your devices, software, or services function properly.

We help users with computer software installation, troubleshooting network connectivity problems, resolving hardware issues, assisting with software updates, providing guidance on using applications or devices, and addressing any other technical challenges users may encounter.

Some of our key support methodologies include;

Companies of all sizes are moving towards fully incorporating technology in running their businesses. This results in the increased need for expert technicians in the field to support and coordinate the procurement, installation, maintenance and operation of these equipment.

Our team is trained and equipped with the skills to handle any task from byte-size to mega operations without losing focus. We offer technical support in the following areas;

There's more . . .

We provide a wide range of services and assistance to maintain and manage computer systems, networks, and infrastructure within an organization, ensuring the reliable operation, performance, and security of the IT systems that support various business processes. Want to hear what we think?

What we offer

Our support services include;

System Administration

Ensure the smooth and secure operation of your IT infrastructure with our expert system administration services. Our dedicated team of experienced administrators will optimize your systems, monitor performance, handle software installations and updates, and proactively address any potential issues, allowing you to focus on your core business with peace of mind.

Network Support

Experience uninterrupted connectivity and optimal network performance with our professional network support services. Our team of skilled technicians ensures seamless integration, robust security, and efficient troubleshooting, enabling your business to stay connected, productive, and protected in today’s digital landscape.

Hardware Support

Experience seamless technology operations with our exceptional hardware support services. Our skilled technicians provide reliable assistance, diagnosing and resolving hardware issues swiftly, ensuring uninterrupted performance and peace of mind for your business. Trust us to keep your hardware running smoothly, so you can stay focused on your core objectives.

Software Support

Unlock the full potential of your software with our exceptional support services. Our experienced team provides timely assistance, troubleshooting, and guidance, ensuring smooth operations and maximizing the efficiency of your software systems.

System Monitoring

Stay one step ahead with our comprehensive system monitoring services. Our advanced monitoring tools continuously track the health and performance of your systems, alerting you to any potential issues before they impact your operations, ensuring seamless functionality and peace of mind.

Security Support

Protect your valuable assets and safeguard your digital presence with our comprehensive security support services. Our expert team combines industry-leading technologies and proactive strategies to identify vulnerabilities, mitigate risks, and ensure your systems are fortified against cyber threats, providing you with peace of mind and the confidence to operate securely.

User Support

Experience seamless and hassle-free user support with our dedicated team of experts. From software troubleshooting to user training and guidance, we are committed to providing prompt and personalized assistance that empowers you to maximize productivity and confidently navigate your digital environment. We offer support through various channels, such as phone, email, ticketing systems, or in-person interaction.

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About Us

Broadsilicon is a cutting-edge tech company established in 2015 and headquartered in Johannesburg, South Africa, with digital foot-prints in the USA, Ghana, Nigeria, Cameroon and Zambia.

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